Being a newzgeek can be rough; everybody thinks I know everything there is to know about what is wrong with their PC. Well, they’re right: I DO know everything there is to know about the subject. The problem is trying to figure out exactly what needs fizing. If I had a shekel for every phone call I get, where somebody tells me “I have this thing on my screen – how do I get rid of it?” What thing? Where on the screen? Which program are they using? It takes …